<h2>CUSTOMER CARE</h2><p>Our customer care team is available 24 hours a day, seven days a week.</p><p>We’re on hand to assist with…</p><ul><li>Size and fit advice</li><li>Detailed product information</li><li>Delivery questions</li><li>Exchange and return queries</li><li>Placing orders</li></ul><h3>EXCHANGE &amp; RETURNS</h3><p>Returning an item couldn’t be easier. We include a return sheet in every parcel. Fill in the return sheet within 7 days from the date you received your order to exchange or return. Shipping charges may apply, also international customers are responsible for taxes and duties. Please make sure your items are returned new, unused and with all original Omnifinery garment tags still attached as well as the filled-in return sheet. Returns that do not meet our policy will not be accepted and will be sent back to you.</p><h3>RETURNING YOUR PURCHASE</h3><p>Should you need to return your purchase, you have 7 days from receiving your order to arrange your exchange or return, fill in the return sheet application and have your items sent back to us.</p><p>We collect returns in our European HQ Address:</p><p>Omnifinery Zrinyi Ilona utica 3 Budapest 1161 Hungary</p><p>You can also&nbsp;download a printable return sheet here&nbsp;if needed: <a href="https://omnifinery.com/omnifinery-returns-form.pdf">download form</a> .</p><h3>RECEIVING A REFUND</h3><p>Your refund will be credited to the original payment method or as store credit to your Omnifinery account. Our Customer Care assistant will follow up if any issue occurs.</p><p>International Shipments imply customs duty, therefore we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.</p><p>Please note that refunds can take up to 24 working days to show on your account due to varying processing times between payment providers.</p><h3>OUR POLICY</h3><p>All items must be returned new, unused and with all Omnifinery original garment tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.</p><h3>Repeated Returns</h3><p>We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Omnifinery account.</p><h3>Late Returns</h3><p>Your purchase should be sent back to us within 7 days of receiving your order. Returns outside of this period may be accepted at the discretion of Omnifinery.</p><h3>Clothing</h3><p>Please take care trying on items as all products must be returned in a new and unused condition with all Omnifinery original garment tags still attached.</p><h3>Bags</h3><p>Please handle light-coloured bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-coloured bags.</p><h3>Shoes</h3><p>When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.</p><h3>Beauty</h3><p>Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them. Please note that fragrance, nail polish and aerosols are final sale and cannot be returned due to transport restrictions.</p><h3>Lingerie &amp; Swimwear</h3><p>Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip.</p><h3>Limited-Edition Products and Books</h3><p>As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.</p><h3>Technology and Objects</h3><p>Technology products should be returned in the original packaging.</p><h3>Gifts</h3><p>To arrange a gift return, please email&nbsp;contact@omnifinery.com&nbsp;and we will assist you further.</p><h3>Faulty goods</h3><p>Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.</p><p>If your item is faulty when you receive it, you can return it for a refund within 7 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care.</p><h3>Colors</h3><p>We have made every effort to display the colours of our products that appear on Omnifinery as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.</p><h3>PAYMENT METHODS</h3><p>We accept Visa, MasterCard, American Express, Maestro and JCB cards via our Snipcart Payment Gateway System.</p><p>You can pay via Snipcart without having a Snipcart account. When selecting this option at checkout, you will be directed to the Snipcart site to review your cart and the amount shown before clicking ‘Pay Now’. You do not have to register a Snipcart account and can process your payment as a visitor. Once this transaction is complete, you will then return to Omnifinery.</p><p>Please note, payment is only debited from your card at time of dispatch.</p><h3>PAYMENT SECURITY</h3><p>All transactions on this website are processed using Snipcart, a secure online payment gateway that encrypts your card details in a secure host environment.</p><p>We take your security very seriously in order to give you even more confidence in shopping online with Omnifinery.</p><h3>WEBSITE SECURITY</h3><p>To help ensure that your shopping experience is safe, simple and secure Omnifinery uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.</p><p>You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with ‘https:’ instead of the normal ‘http:’. This means that you are in secure mode.</p><p>Omnifinery is working on to be registered with Cybertrust as an authentic site in a near future. This will ensure that your information is kept private while in transit between your web browser and our web server.</p><p>For any additional Customer Care Information please do not hesitate to contact us via email:&nbsp;contact@omnifinery.com</p>

AD ASTRA